Refund policy

1. Merchant Responsibility

• Returns, exchanges, and refunds are the sole responsibility of the merchant.

• Zarleeah Marketplace does not process, authorize, or guarantee refunds.

2. Default Returns Framework (Where Merchants Do Not Specify)

In compliance with South African law, the following framework applies:

Domestic Orders

• Buyers may cancel within 7 days of receiving goods purchased online, under the Consumer Protection Act (CPA).

• Goods must be returned unused, in original packaging, with proof of purchase.

• Returns must be initiated within 14 days of delivery.

• Refunds must be processed by the merchant within 14 business days of receiving returned goods.

• Non-returnable items include perishables, custom-made products, and hygiene-sensitive items.

International Orders

• Merchants must comply with South African export laws and destination country import rules.

• Buyers are responsible for international return shipping costs unless goods are defective or incorrectly supplied.

• Refunds exclude customs duties, taxes, or fees paid to the destination country.

• Defective goods must be refunded or replaced by the merchant in accordance with South African law.

3. Dispute Resolution

• Buyers must resolve disputes directly with merchants.

• Zarleeah Marketplace does not intervene in return or refund disputes.

• Buyers may escalate unresolved disputes to the National Consumer Commission (NCC).

4. Zarleeah Marketplace Disclaimer

• Zarleeah Marketplace does not assume liability for merchant compliance with returns or refunds.

• Zarleeah Marketplace is not responsible for enforcing merchant obligations under South African law.